Last updated: July 17, 2026

These Terms of Service (“Terms”) govern access to and use of the websites, customer portal, and related online services operated by Mail (“we,” “us,” or “our”). By creating an account or using our services, you agree to these Terms.

1. Who we are

Mail provides digital account management and payment-related tools through an online customer portal. Product availability depends on application review and eligibility. Unless we expressly state otherwise in writing for a specific product, we do not claim membership in any government deposit-insurance program, and nothing on this website should be read as a guarantee of government deposit insurance.

2. Eligibility and account registration

• You must provide accurate information when you register and keep it updated.
• You are responsible for safeguarding your username, password, and verification codes.
• We may request identity or documentation checks before activating certain features.
• We may decline, suspend, or close an account where required for security, compliance, or Terms violations.

3. Acceptable use

You agree not to use the services to:

• Violate any applicable law or regulation;
• Attempt unauthorized access to systems, accounts, or data;
• Misrepresent your identity or the purpose of a payment;
• Transmit malware, spam, or harmful content;
• Interfere with the integrity or performance of the platform.

4. Payments and transfers

Payment and transfer features are subject to available balance, eligibility, and any additional instructions shown in the portal. Transaction requests may be reviewed before completion. Processing times can vary. You are responsible for verifying recipient details before confirming a transfer.

5. Fees and communications

Any applicable fees will be disclosed in the portal or product materials before you confirm a transaction. We may send service notices, security codes, and account updates to the email address associated with your account.

6. Intellectual property

Site content, branding, and software are owned by Mail or its licensors. You may not copy, scrape, or redistribute our materials without prior written permission, except for personal use of your own account information.

7. Disclaimers

The services are provided on an “as available” basis. We do not guarantee uninterrupted access. Educational content on this website is for general information only and is not investment, tax, legal, or financial advice. Past performance does not guarantee future results.

8. Limitation of liability

To the fullest extent permitted by law, Mail is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the services. Our total liability for any claim relating to the services is limited to the fees you paid us for the specific service giving rise to the claim during the three months before the claim arose, or USD 100 if no such fees were paid.

9. Account changes and termination

You may request account closure by contacting support. We may suspend or terminate access where necessary to protect users, comply with law, or enforce these Terms. We will provide a clear reason where practical and lawful.

10. Privacy

How we collect and use personal information is described in our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use after an update constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms can be sent to support@mail.rivercrests.com.