Last updated: July 17, 2026
This Privacy Policy explains how Mail (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website or use our online customer portal.
1. Information we collect
- Account information: name, email address, username, phone number, address, date of birth, and similar profile details you provide.
- Identity and verification information: documents or details you submit for account review, where applicable.
- Transaction information: payment and transfer requests, amounts, recipient details, and status history.
- Technical information: IP address, browser type, device information, and approximate location derived from IP for security and diagnostics.
- Support communications: messages you send to our support team.
2. How we use information
- To create and manage your account;
- To process service requests and transactions you initiate;
- To send sign-in codes, service notices, and support replies;
- To protect accounts against unauthorized access and abuse;
- To improve website performance and customer experience;
- To comply with applicable legal obligations.
3. How we share information
We do not sell your personal information. We may share information with:
- Service providers who help us host, email, or secure the platform, under confidentiality obligations;
- Professional advisors where needed to protect our legal rights;
- Authorities when required by law or valid legal process.
4. Cookies and similar technologies
We use cookies and similar technologies that are necessary for session management, security, and basic analytics. You can control cookies through your browser settings. Disabling certain cookies may affect portal functionality.
5. Data retention
We retain personal information only as long as needed to provide the services, meet legal and accounting requirements, and resolve disputes. When information is no longer required, we delete or anonymize it where practicable.
6. Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your choices
- You may update profile details in your account settings where available.
- You may request access, correction, or deletion of personal information by contacting us, subject to legal retention requirements.
- You may unsubscribe from non-essential marketing emails using the link in those messages (service and security messages may still be sent).
8. Children’s privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us so we can delete it.
9. International visitors
If you access the services from outside the country where our systems are hosted, your information may be processed in other countries that may have different data-protection laws.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date will change when we do. Continued use of the services after an update means you acknowledge the revised Policy.
11. Contact
For privacy questions or requests, email support@mail.rivercrests.com.
